We understand that plans can change. If you need to cancel your order, please review the following guidelines to ensure a smooth experience.

Order Cancellation Eligibility

You may cancel your order only if it has not yet shipped.

     How to Cancel:

     Please email our customer support team at support@viforme.com with your order number and a brief reason for cancellation.

     Refunds:
     Once your cancellation request is approved, we will issue a full refund to the original payment method used at checkout.

After Your Order Has Shipped

Orders that have already shipped cannot be canceled.
However, you may still return the product in accordance with our Return Policy once it has been delivered.

Exceptions

If an unexpected issue occurs on our side (system error, duplicate charge, etc.), we will assist with cancellation regardless of shipment status.

Contact Information

If you have any questions or need assistance, please reach out to us:

     Email: support@viforme.com

     Operating Hours: Monday to Friday, 9:00–18:00

Policy Updates

We may update or modify this Cancellation Policy from time to time. Any changes will be posted on this page. We encourage you to review it periodically to stay informed.